Amazon Q Developer in chat applications Amazon Q Developer in chat applications (previously AWS Chatbot) enables you to monitor, troubleshoot, and optimize your AWS resources with a generative AI-powered assistant in Microsoft Teams and Slack. Discover more about your AWS resources, collaboratively troubleshoot operational events, run AWS CLI commands, and remediate issues by chatting with Amazon Q Developer directly from your chat channels.. To view the technical documentation I’ve created for this service, click here.

My Roles: Content Designer, Technical Writer, UX Writer

Team: Project Manager, UX Designer, Software Development Engineers, Editor

I regularly work across other AWS services I support (Amazon Q in chat applications, AWS User Notifications, Management Console) and their teams as much of the content includes overlapping user experiences.

This image depicts the console text I’ve written for the Slack configuration page. One challenge associated with this service is it lack helps panels due to an engineering quirk. As a result, the console UI text has to both explain technical concepts and be concise.

The text written for this modal explains permissions concepts for users.

This modal explains how user level roles work in Slack.

The following images depict the text written and the flow that users experience when creating custom actions using Q in chat apps while in Slack.

This image depicts the progressive disclosure menu designed to improve the user’s experience. I designed the information architecture of the menu, wrote the text, and chose the emoji mappings.