Q in Chat Apps
Amazon Q Developer in chat applications (formerly AWS Chatbot) enables DevOps and software development teams to use messaging program chat channels to monitor and respond to operational events in their AWS Cloud. Amazon Q Developer processes AWS service notifications from Amazon Simple Notification Service (Amazon SNS), and forwards them to chat channels so teams can analyze and act on them immediately, regardless of location.
Amazon Q Developer also supports AWS CLI commands so you can manage AWS resources directly from your chat channels. To read the administrator guide or the API guide for this service, click here.
My Roles: Content Designer, Technical Writer, UX Writer
Team: Project Manager, UX Designer, Software Development Engineers, Editor
I regularly work across other AWS services I support (Amazon Q in chat applications, AWS User Notifications, Management Console) and their teams as much of the content includes overlapping user experiences.
This video shows the Amazon Q Developer in chat apps console, the channel configuration flow, and text created for “How it works” modals. One challenge with this console is that it cant make use of help panels. Help panels in the AWS Management Console are displayed as info links that users can choose. This opens a side panel that shows more information about a topic. The benefit of help panels is that it allows writers to save screen real estate. Due to the fact that help panels aren’t available for this console, the text shown in the config flow is as concise as possible, yet detailed enough that important concepts are explained to users